CUSTOMER SERVICE

PRE-LAUNCH DRAFT — The checkout is currently for testing only. No live shipping promise or final return period is stated on this page.

Shipping

Where we dispatch from

Orders are planned to dispatch from Shanghai, China. Eligible delivery destinations will be shown before a live order can be placed.

Delivery charges & timing

The final shipping cost and estimated delivery time will be displayed at checkout or on this page before live sales begin. International transit and customs handling can vary by destination.

Discreet delivery

We know privacy matters. We are working toward neutral outer packaging without explicit product imagery. The final parcel and shipping-label details have not yet been confirmed with a delivery partner. Sender information and a goods description may still be required on carrier labels or customs documents. We will explain the confirmed packaging before accepting live orders.

Shipment tracking

The order-status page shows the status of an order in our store; it is not live carrier tracking. We will confirm how shipment tracking is shared once the delivery service is in place.

Returns & product issues

Before sending anything back

Please contact 332906985@qq.com with your order number and a description of the issue. Do not send a product back until return instructions have been provided.

Eligibility

Return and refund eligibility, including rules for intimate products, will be stated here before live checkout opens. Faulty, damaged, or incorrect items will be reviewed separately in accordance with the final policy and applicable consumer rights.

Refunds

The refund method, timing, and responsibility for return postage will be added after the payment and logistics processes are confirmed.